Help

_our warranty

PDW guarantees its products for life against defect. That being said, here be the fine print:

“Defect” does not include damage caused by a drunken bicycle crash, ghost riding your bike off a bridge, act of God or normal wear and tear.

_if things go awry

 If something breaks please don’t throw it away! We would much rather fix something than see it get buried in a landfill. Please call or email us for a Return Authorization Number prior to sending products in for repair or exchange. This is important. We also recommend shipping anything of value via a way that will allow you to track it. We will not accept items returned without prior notification. We will need to see the item, or at the very least, receipt of its purchase.

_returns

 If you’re not completely satisfied with a product purchased on ridepdw.com, please let us know. You can return it in like-new condition and we will refund the purchase price less shipping costs. If the returned item does not include the original packaging it will be subject to a 25% restocking fee.